Privacy Policy

Last updated: September 2026

MEHDI S PTY LTD (ABN 86 164 673 152; ACN 164 673 152), trading as Spiceworks, respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you use our website, purchase products, create or use an account, contact us or interact with our marketing.

Our current online store is operated on Shopify. Shopify provides the ecommerce platform, hosting, checkout and customer-account functionality. Shopify Payments and PayPal are currently available for payment processing.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Information We May Collect

• Name
• Billing and delivery address
• Email address
• Phone number
• Customer account information
• Order and purchase history
• Products viewed or added to your cart
• Communications and enquiries
• Marketing preferences
• IP address
• Browser and device information
• Website usage information
• Cookie and analytics information

Payment information may be collected and processed by Shopify, Shopify Payments and PayPal, depending on the payment method selected at checkout. We do not necessarily receive or store complete payment-card details ourselves.

2. How We Collect Information

We may collect personal information when you:

• Place an order
• Create or use a customer account
• Subscribe to our newsletter or marketing communications
• Complete a website form
• Contact us
• Participate in a promotion
• Browse or interact with our website
• Communicate with us through social media
• Otherwise provide information directly to us

Some technical and website usage information may also be collected automatically through cookies and similar technologies.

3. Why We Use Personal Information

We may use personal information to:

• Process and fulfil orders
• Take and verify payments
• Arrange shipping and delivery
• Provide customer service
• Handle returns and refunds
• Maintain customer accounts
• Respond to enquiries
• Detect or prevent fraud and misuse
• Improve our website, products and services
• Analyse website performance
• Personalise website experiences where available
• Maintain business and transaction records
• Send marketing communications where permitted
• Comply with legal and regulatory obligations

4. Marketing Communications

If you subscribe to our marketing communications or otherwise consent to receive them, we may send you information about products, recipes, promotions, offers, new releases and Spiceworks news.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication or by contacting us. Unsubscribe requests will be actioned within 5 working days.

Transactional communications relating to your orders or account may still be sent where necessary.

Where enabled by our Shopify settings and permitted by law, eligible email subscribers may also receive abandoned-checkout or similar reminder emails.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

• Operate website functionality
• Remember preferences
• Maintain shopping-cart functionality
• Understand website traffic and behaviour
• Measure advertising and marketing performance where such tools are enabled
• Improve customer experience

Some cookies may be provided by third-party services used by the website. Browser settings can generally be used to control or disable cookies, although some parts of the website may not function correctly if certain cookies are disabled.

6. Sharing Personal Information

We may disclose personal information where reasonably necessary to service providers that help us operate our business, including:

• Shopify (ecommerce platform, hosting, customer accounts and checkout)
• Shopify Payments and PayPal (payment processing)
• Courier and delivery providers
• Shopify email and marketing functionality and any marketing platforms enabled by us
• Shopify analytics and any additional analytics providers enabled by us
• IT and hosting providers
• Professional advisers
• Fraud-prevention and security providers

We may also disclose information where required or authorised by law.

We do not sell personal information to advertisers.

7. Overseas Service Providers

Shopify currently indicates that the data-storage hosting location for this store is the United States.

Personal information processed through our Shopify store may therefore be stored or processed in the United States. Other technology, payment, delivery or marketing service providers may also process information outside Australia depending on their infrastructure and service locations.

The countries involved may change over time.

8. Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Access and Correction

You may contact us to request access to personal information we hold about you or to request that inaccurate information be corrected.

We may need to verify your identity before processing a request.

10. Privacy Complaints

If you have a privacy concern or complaint, please contact us using the details below.

We will review the matter and respond within a reasonable period.

Where applicable, individuals may also have the right to contact the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices or applicable requirements.

The latest version will be available on our website.

12. Contact Us

MEHDI S PTY LTD (ABN 86 164 673 152; ACN 164 673 152) trading as Spiceworks
145–151 Fitzgerald Road, Laverton North VIC 3026, Australia
Email: admin@spiceworks.com.au
Phone: 03 8395 7881