Refund policy

Returns & Refunds Policy

Last updated: September 2026

This Returns & Refunds Policy applies to products purchased through the Spiceworks website, operated by MEHDI S PTY LTD (ABN 86 164 673 152; ACN 164 673 152) trading as Spiceworks.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.

Where a product fails to meet an applicable consumer guarantee, you may be entitled to a remedy such as a replacement, refund or other remedy depending on the circumstances.

Change-of-Mind Returns

We may accept an approved change-of-mind return within 14 days of delivery where:

  • The product is unopened
  • The product is unused
  • The product remains in its original packaging
  • The product is in a condition suitable for resale
  • The return has been approved by Spiceworks

Because we sell seasoning and food products, opened food products cannot be returned for change of mind due to food-safety and hygiene requirements.

Customers are responsible for return postage costs for approved change-of-mind returns.

Original shipping charges are generally not refundable for change-of-mind returns unless required by law.

Sale or discounted products are eligible for the same 14-day change-of-mind return policy, provided they are unopened, unused, in their original packaging and suitable for resale. This does not affect your rights under Australian Consumer Law.

Incorrect, Damaged or Defective Products

If you receive an incorrect, damaged or defective product, please contact us as soon as possible and provide:

  • Your order number
  • A description of the issue
  • Clear photos of the product
  • Photos of the packaging where relevant

We will assess the issue and provide an appropriate remedy. Depending on the circumstances, this may include:

  • Replacement
  • Exchange
  • Refund

Where a return is required because of an error by Spiceworks or because a product is damaged, defective or otherwise fails to meet applicable consumer guarantees, Spiceworks will cover reasonable return postage where required.

Order Changes or Cancellations

Customers may request to change or cancel an order before it has been dispatched. We will accommodate requests where possible. Once an order has been dispatched, it cannot be changed or cancelled, and our normal Returns & Refunds Policy will apply.

How to Request a Return

Please email admin@spiceworks.com.au before sending a product back. Do not return a product until you have received return instructions.

Approved returns should be sent to:

MEHDI S PTY LTD trading as Spiceworks
145–151 Fitzgerald Road
Laverton North VIC 3026
Australia

Refund Processing

Approved refunds will generally be processed to the original payment method within 3–5 business days. After we process the refund, the time taken for the funds to appear in your account will depend on your bank or payment provider.